Saturday, January 7, 2012

{ Attire } Dress Panic, Part Two

Uuuuuugh. I have been waiting to post this because I was hoping things would change, but they just... haven't.

I'm seriously stressed out, now. I know I have plenty of time, I know I don't need to worry yet... but this is starting to drive me insane.

Well, miracle of miracles, I made my THIRD call to the dress shop on Tuesday and they called me back that night at 7:00pm. I was a little frustrated that it took them twelve hours to return my call, but really I was frustrated that it took three phone calls over a month and a half to get them to call me back.

The owner made no excuses, claiming she had never gotten the messages I had left previously. When I confronted her on this, she simply said her husband (the front desk worker) had told her there was a message today, so she called me back as soon as her appointments were done.

Laughing like it was a non-issue that I repeated I had called three times now, she said that my shipment date for my dress had been pushed back due to the custom hem I was getting on the dress. Ok, that's fine... but why didn't I get a call to tell me about the delay?

Most of all, why didn't I get a call when she knew the first planned ship date, like she had promised me in September when I put my money down on the dress?

Not giving me any real answer for this, she just laughed and apologized for being so forgetful. I don't want the person handling my wedding dress to be forgetful.

She rushed through some jargon about dealing with vendors and told me that she would check with Da Vinci in the morning to see if/when it had shipped and she would call me back the next afternoon since it was too late to call them that night. I let her know I expected the phone call and we hung up.

Wednesday came and went. Thursday came and went. Friday came and went... and here we are at Saturday.

I have yet to hear back from the shop about their conversation with the dress vendor. This is four days later, now.

I feel like the Bridezilla is creeping out, but is it too much to expect that I have some communication from them, especially after they were the ones who promised it? Why do I have to take the time to keep hounding them about this?

I feel like I can't trust the word of this shop anymore. I'm already to the point where I have contacted the bridesmaids to tell them I'm not comfortable with them ordering their dresses there anymore. It's unfortunate, because this means more work for all of us going on a dress hunt again, but I just can't rely on the communication I am getting. What if something like this happens with the girls' dresses? I just am not ready to deal with this again, or to put that stress on them.

When we first went in, they were so firendly and so personal. It really felt like an independant shop that would take care of their customers because it mattered, and they cared. So now, this is where I am at. I'm angry, frustrated, and I feel like I have become a number and a credit card to this shop.

I guess all that's left to do is keep hounding them til I have the dress in hand, and then quit worrying.

That 'things always go wrong in wedding planning' thing is starting to show itself, finally. I guess I was about due for an upset!


Kare Bear said...

I had an issue with my Dress shop as well. AOne day out of the blue they called me and told me the bank was coming in and seizing all of the merchandise due to unpaid bills and what not. I asked them if my dress was there or if it was at the alterations lady's house and they werent sure and the alterations lady was going to be out of town for the following two weeks so they wouldnt be able to contact her! I freaked out not knowing if she had my dress or if the bank had taken it as collateral. I feel your pain!!

sjkeenan said...

I can't believe this. I don't know if this sounds tempting at all but have you thought of threatening them? Say I want firm answers or I'm pressing charges, getting my money back and going else where. Then post all over Facebook how terrible this place is. I would tell you if you were over reacting and seriously this is unquestionably ridiculous. It doesn't matter that you have plenty of time they gave you dates and are not following through in the least. I'm to the point where I'm about to start harassing them (bridezilla and its not even my wedding!)